Gartman Technical Services, Inc. is a full service IT company. We specialize in designing the correct hardware, network and software configurations for our clients. Our technicians are very skilled and experienced in all aspects of hardware configurations, software and network integration.
Need a new server? A laptop? GTS is an authorized Dell reseller. We can offer our clients excellent savings on hardware and software.
Do you need a new web site that accurately represents your company and business? GTS has some of the best web site services available. Our services include design and development of web sites, maintaining existing web sites, hosting and domain name management.
If you need personalized support for your domain name registration and management, contact GTS. If you would like to register a domain name yourself or you would like ot see many more Internet products that are offered by GTS, visit our Gartman Domains web site.
Do you have a need for secure and reliable backup services? GTS is an authorized reseller of off site backup solutions.
Does your business run on a spreadsheet or worse yet a group of them spread all over the company? Let GTS design, program and implement a custom software application for your company. GTS has developed applications for financial companies, solar companies, mortgage companies, thermal spray companies (see our Shop Management System application), schools, and many more. We specialized in data integration from multiple applications and data conversion.
If you are interested in a demo of these products please contact us or email or call GTS.
Hardware and Custom Software
GTS offers a full range of support services for small and medium size businesses. These services include hardware installation and maintenance, software installation, and network installation and maintenance. This encompasses everything from individual PC's and networks to large scale servers and complete office networks.
In addition, GTS will do your IT shopping and purchasing for you. GTS purchases from many sources and can often find better prices than the IT equipment and software prices available to most of the general public. We pass these savings along to our customers.
GTS specializes in custom business application development. Our expert analyst and developers can custom build applications for many industries. We have developed many custom applications for the steel industry, thermal spray industry, solar industry, real estate and financial industries, and several manufacturing applications. We can integrate data from multiple applications.
Some of the applications we have developed for businesses include a Shop Management System for thermal spray companies, Service Orders application for service companies, Office Management including time keeping, CRM, inventory and sales management, customer billing and invoicing, integrates with QuickBooks, etc, and many more custom applications.
On-Site Support
GTS technicians arrange to go on-site to our Phoenix area clients to perform both scheduled and emergency service work. Schedules can be set for any period for normal maintenance. Many clients arrange for us to come weekly on a set day and time to perform normal maintenance.
GTS technicians utilize an automated Service Order (SO) system to schedule and document their on-site work. This SO document provides the technician with a written description of the problems to be solved or the work to be performed. The technician will complete the SO with a description of what was done and the time charged for the work. The SO is signed by the client and a copy is left with the client. A complete time detail report is generated at the end of each month and mailed to the client with an invoice. The report will contain all SO information for the month as well as a description of all remote assistance work performed for the client without a SO.
Remote Assistance
In order to support our customers faster and more economical, GTS utilizes a product named Team Viewer. With this product GTS can remotely support our clients almost as if we were in the client's office.
Team Viewer allows our technicians to securely access the desktop or a remote, server, PC or laptop. Once connected our technicians can assist the client just as if the technician was sitting at the server console or PC / Laptop keyboard.
Team Viewer is totally secured and allows the client to only authorize usage when needed. Team Viewer can be installed so that each time Team Viewer starts on a clients desktop, a unique ID number and authorization code are assigned to that session. The connecting PC must have the correct ID number and authorization code (password) before Team Viewer will allow connections between PC's.
Backup Services
GTS can assist our client with backup services, including web based off site backup. GTS is a reseller of Online Backup Service.
GTS also provides pickup, delivery and storage of backup medial for local clients in the Phoenix metro area. Media such as tapes and removable hard drives are stored in a fireproof vault.
